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Customer Support · Helpdesk
SupportDesk
Customer support that doesn't suck for small teams.
View source on GitHubWhy we built it
The problem
Zendesk is overkill and over-priced for a 5-person SaaS team. Email is a black hole. SupportDesk is the right-sized middle: tickets with attachments, an agent queue with public/private notes, and dashboards that tell admins where the work actually is.
Tech stack
Built on production-grade infrastructure
No mockup tools, no proprietary lock-ins. Every layer is something a senior engineering team would pick on day one.
ReactTypeScriptViteFirebase AuthFirestoreCloud FunctionsCloud StorageResendTailwind CSS
Inside the build
Key features
- Three roles: customer, agent, admin
- Ticket creation with file attachments and priority
- Agent queue with filters (assigned-to-me, unassigned, all-open, all)
- Reply thread + internal notes toggle (public/private)
- Status, priority, and assignment controls
- Admin dashboard with stats + agent leaderboard
- Resend email notifications on ticket events
- Role-aware Firestore security rules
Visual identity
Look and feel
Modern minimal archetype with Spline Sans + Spline Sans Mono, clean slate-50 background with warm orange primary, charcoal text, rounded-2xl, soft shadows (no glass blur). Reads like Intercom meets Linear.
Need something
like this for your business?
